Support
Help with PourPro
Michael Petsch reads support mail for Rawbales. Write with your iPhone model, iOS version, and what you were measuring.
mike@rawbales.com
Rawbales · Michael Petsch
Rawbales, 5291 Lynridge Drive, Yorba Linda, CA 92886Email supportCommon questions
What does PourPro do?
PourPro measures slabs and footings with the iPhone camera in augmented reality, then turns that measurement into cubic yards, a bag count, and a cost from the prices you enter.
Which iPhone do I need?
PourPro is an iPhone app. LiDAR measuring uses the LiDAR scanner on iPhones that have one. Other AR measuring uses the camera on iPhones that support ARKit. The App Store listing states the iOS version the current release requires.
Is there an Android or iPad version?
No. PourPro is built for iPhone.
How close will the number be?
The volume is only as good as the outline and depth you capture. Walk the edges steadily, in decent light, and confirm the depth. Treat the result as a quote, not as a survey. Bag counts depend on the bag size you select. Cost uses your prices.
Where are my jobs stored?
On your iPhone. PourPro does not upload estimates to Rawbales. The privacy policy describes this in full.
Why does the app ask for the camera?
Only to measure in AR while that screen is open. PourPro does not record video for us, does not store the frames as photos, and does not use the camera to identify people.
Do you track me?
No. PourPro does not include advertising or third-party analytics, and this website does not set analytics cookies.
What is included in Free, Pro, and Team?
Free measures slabs and footings and shows yards, bags, and cost. Pro adds a materials list, multi-pour jobs, and PDF quotes, with a 7-day free trial. Team adds company branding, a shared price list, crew invites, and owner and crew roles.
How does the Pro trial work?
Pro is $9.99 a month or $79.99 a year, and the trial lasts 7 days. If you do not cancel at least 24 hours before it ends, Apple charges the plan you picked and it renews. Team is $29.99 a month or $299.99 a year and does not include a trial unless the App Store screen says so.
How do I cancel?
On the iPhone, open Settings, tap your name, tap Subscriptions, tap PourPro, then tap Cancel Subscription. Deleting the app does not cancel it. You keep access until the end of the period already paid.
How do refunds work?
Apple processes the payment and handles refunds. Request one at reportaproblem.apple.com. Rawbales does not charge your card and cannot refund an Apple charge from this website.
How do PDF quotes and crew invites work?
On Pro and Team, you can make a PDF quote and send that file yourself. On Team, company branding, a shared price list, crew invites, and owner or crew roles stay in the app’s on-device data. When you send an invite or a price list, you choose who receives it.
Billing detail is on the refund and cancellation policy. How the app handles data is in the privacy policy.